If you have a complaint, we will deal with it in a fair and transparent manner and will work as quickly as possible to resolve it.
Our complaints commitment to you:
Please send us your Coverpay account details, a description of your complaint, how you think we can resolve it and any other relevant information:
The Complaints Officer, GPO Box 44, Melbourne VIC 3001
Please complete and submit the form below.
You may at any time contact the Australian Financial Complaints Authority (AFCA) who are an external dispute resolution body and may review your complaint if it falls within AFCA’s rules. Their details are:
1800 931 678 (free call)
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001