At Coverpay Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our policies and practices for collecting, handling, storing, using and disclosing personal information. It also deals with how you can complain about a breach of the privacy laws, access the personal information we hold about you and have that information corrected (where necessary).
When we provide instalment payment services to you, we ask you for the information we need to assess your suitability for our products and services. We collect your information through our website and other forms of communication with you. This can include a broad range of information from your name, address (including your geolocation), phone number, email, contact details and age to information about your personal affairs including financial information.
We may also collect your information from third parties such as our Merchants and related companies, credit reporting bodies, identity verification services, and publicly or commercially available sources for the purposes of complying with any relevant legislation.
We may use technology such as cookies, beacons, tags, scripts and tracking pixels to collect, store and use anonymous data about how you use our website / mobile technology. This includes your server address, the date and time of your visit, the pages and links accessed, the type of browser used and other information about your browsing activities. This data is used to increase functionality and can also enable us to display information and content that is tailored to our understanding of your interests. This information alone cannot be used to discover your identity.
We use your personal information to perform the services that you request from us and that is reasonably necessary for our business activities. We also use your personal information to manage your ongoing requirements and our relationship with you, e.g. updating your contact information. This includes contacting you by email, SMS or telephone.
From time to time we will use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.
We do not sell, trade, or rent your personal information to others. We may disclose your information to:
If you do not provide us with some or all the information that we ask for, we may not be able to perform the services that you request from us.
You can contact us without using your name or by using a pseudonym. However, we may need your name or contact details to respond to you.
We strive to maintain the relevance, accuracy and completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal reporting or document retention requirements.
We hold the information we collect from you in physical and electronic records, which may be stored at our premises or those of our service providers, or in a secure data centre or in the cloud. We strive to ensure that the personal information is safe by using a range of physical and electronic security measures.
You may ask us for access to your personal information and to correct it at any time. Upon receipt of enough information to allow us to identify the information, we will tell you what personal information we hold about you. We will also correct, amend or delete your personal information if we agree is inaccurate, irrelevant, out of date or incomplete.
We do not charge for receiving a request for access to personal information or complying with a correction request.
To access or correct your personal information, please write to The Privacy Officer, GPO Box 44, Melbourne VIC 3001 or email privacy@coverpay.com.au.
In some limited situations, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
We welcome your questions and comments about how we manage your privacy. If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please write to The Privacy Officer, GPO Box 44, Melbourne VIC 3001 or email privacy@coverpay.com.au.
We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 14 days of you making the complaint.
By asking us to assist with your instalment payment needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
This Privacy Policy was prepared on 12th August 2021. We may update it at any time. Any new version will be published on our website.
At Coverpay Pty Ltd we are committed to protecting your privacy. We use your personal information to assess your suitability for our instalment payment services. This may include information collected from third parties such as merchants and related companies, credit reporting bodies, identity verification services, and publicly or commercially available sources for the purposes of complying with any relevant legislation.
If you ask us to provide our instalment payment services to you the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth) requires us to collect your personal information. This may include a broad range of information from your name, address, contact details and age to information about your personal affairs including financial information.
We may collect some or all of your personal information from a third-party merchant who has referred you to our platform. This may include personal information such as your name and address and information relating to your insurance policy.
If you do not provide us with some or all the information that we ask for, we may not be able to perform the services that you request from us.
We provide information such as your name, address and contact information to:
We do not trade, rent or sell your information or disclose it to overseas recipients.
Our Privacy Policy detailed above contains more information about how to access and correct the information we hold about you and how to make a privacy related complaint, including how we will deal with it.
This Privacy Consent was prepared on 12th August 2021. We may update it at any time. Any new version will be published on our website.
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